Privacy Policy
ZephyrMoor is a brand operated by Changsha Hefeng Yuanye Technology Co., Ltd.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use ZephyrMoor iOS applications, related services, and websites (collectively, the “Services”).
If you do not agree with this Privacy Policy, please do not use the Services.
1. Scope
- ZephyrMoor iOS apps distributed via the Apple App Store;
- support communications (including email);
- our websites and legal/support pages.
Some apps may include app-specific privacy disclosures. If there is a conflict, the app-specific disclosure controls for that app.
2. Information We Collect
Depending on the app and features you use, we may collect:
- Contact Information: Email address and message content when you contact support.
- Usage Information: Feature interactions, event logs, and engagement data.
- Device and Technical Information: Device model, OS version, app version, language, time zone, and similar technical data.
- Diagnostics Information: Crash logs, error reports, and performance diagnostics.
- Purchase and Subscription Information: Subscription status and transaction metadata provided by Apple. We do not receive full payment card details.
- User Content (if applicable): Content you create/upload when required by app functionality.
- Permissions-Based Data (if applicable): For example: camera, photos, notifications, location, microphone. Access is requested only when needed for specific features.
3. How We Use Information
- provide, maintain, and improve the Services;
- enable app features;
- process and validate subscriptions/purchases;
- provide customer support;
- monitor stability and fix issues;
- protect security and prevent fraud/abuse;
- comply with legal obligations.
4. Tracking, Advertising, and ATT
We do not use cross-app or cross-website tracking for advertising unless explicitly stated in an app-specific disclosure.
If tracking is used in a specific app, we will request permission via Apple’s App Tracking Transparency (ATT), where required, and reflect this accurately in App Store privacy disclosures.
5. Legal Bases (where applicable)
Where required (e.g., EEA/UK), we process personal data under one or more legal bases: contract performance, legitimate interests, consent, and legal obligations.
6. Sharing of Information
We do not sell personal information.
We may share limited information with service providers, Apple, legal/compliance recipients, and corporate transaction recipients as necessary and permitted by law.
7. International Data Transfers
Information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
8. Data Retention
We retain personal data only as long as necessary for service delivery, legal/compliance obligations, and dispute resolution/enforcement.
9. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object, and request portability of personal data, and to withdraw consent where applicable.
To exercise rights, contact: support@zephyrmoor.com. We may verify identity before processing requests.
10. California Notice (if applicable)
If California law applies, you may have rights to know, access, correct, and delete certain personal information, and to non-discrimination for exercising privacy rights.
We do not sell personal information as defined by applicable California law.
11. Children’s Privacy
Our Services are generally intended for a broad audience. Some Services may be suitable for users under 13 depending on app content and App Store age rating.
We do not knowingly collect personal information from children in violation of applicable law. Where required (including under COPPA or similar laws), we will obtain verifiable parental consent before collecting personal information from children.
If you believe a child has provided personal information in a way that does not comply with applicable law, contact us at support@zephyrmoor.com. We will take appropriate steps, including deletion where required.
12. Security
We use reasonable technical and organizational safeguards to protect information. No method of transmission/storage is completely secure.
13. Third-Party Services
Our Services may include links/integrations to third-party services. Their practices are governed by their own policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will post updated versions with a revised “Last Updated” date.
15. Contact
For privacy requests or questions: support@zephyrmoor.com